Here you’ll find answers to the most common questions. Something missing? Just write to us via the contact page.
How much does shipping cost?
Standard shipping is free on every order (5–8 working days). Express shipping costs €7.99 (3–5 working days). We only deliver within Germany.
How long does delivery take?
Standard: 5–8 working days, Express: 3–5 working days. The time counts from receipt of payment and includes 1–2 working days of processing.
Can I track my parcel?
Yes. As soon as your parcel is on its way, you’ll receive an email with the tracking number.
How can I pay?
You can see the available payment methods at checkout. We plan to offer bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under Payment methods.
Which grinder suits my brew method?
For espresso you need a grinder that goes very fine and adjusts in small steps – for example the Eureka Mignon Specialità or the Mahlkönig E64 WS. For filter, French press and cold brew, the Fellow Ode or the Eureka Mignon Crono is ideal. All-rounders such as the Mahlkönig X64 SD or the Eureka Mignon Zero can do both.
Portafilter or bean-to-cup – which suits me?
A bean-to-cup machine grinds, brews and froths at the touch of a button – ideal if mornings need to be easy. With a portafilter machine and a good grinder you control every step yourself and can dial in your espresso exactly. Just write to us if you’re unsure.
How do I withdraw from my order?
You have a 14-day right of withdrawal. The easiest way is via Withdraw from contract or by email to support@orvain.shop. You pay the cost of returning the goods.
My item arrived damaged. What now?
Please send photos of the packaging and the item together with your order number to support@orvain.shop. We’ll take care of a replacement or refund.
What does single dose mean?
With a single-dose grinder you only load the beans for one serving. Hardly any ground coffee stays inside the grinder, and you can switch beans at any time.
Are the machines new and original?
Yes. We only sell new original goods in the manufacturer’s packaging. The 2-year statutory warranty applies. We are an independent retailer and not an authorised distributor of the brands.
Will I get an invoice?
Yes, you’ll receive your invoice showing VAT by email.
Can I change my order?
Write to us as soon as possible. As long as the order hasn’t shipped yet, we can usually still change it.
How can I reach you?
By email to contact@orvain.shop or by phone at +49 152 1191 9713, Mon–Fri, 9:00–17:00. We reply within 24 hours on working days.